Procedure for Redressal of Investor Grievances

In case, the client has any suggestions or feedback, he / she can follow the process mentioned below:

1
The Client can contact Money Lancer Investments Private Limited in person, by telephone or in writing by email at the following:
Money Lancer Investments Private Limited
Office No. 107/108 4th Dimension Building, Near Abhishek Veg Hotel,
Erandwane, Pune – 411004
Grievance Officer: Mrs. Pallavi Jadhav
Tel: +(91) 94230 04307
Email: support@mymoneylancer.com
If a client is not satisfied with the services and would like to lodge a complaint, the client is requested to first talk to the authorised representative from Money Lancer. The Client can discuss and be rest assured that the complaint will be resolved on best effort basis within 7 working days.
2
If the Client is still not satisfied with the response or the handling of the complaint by the authorized representative, the Client can approach and write an email to Mr Santosh Eknath Pardeshi, Director, at moneylancermf@gmail.com with complete details. Mr Santosh Pardeshi will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
3
If the complaint is not resolved within a period of one month, the Client may refer the complaint to the regulator — The Securities and Exchange Board of India (SEBI). SEBI has launched a centralised web-based complaints redress system 'SCORES'. The link to the platform is scores.sebi.gov.in.
4
An ODR Portal could be accessed if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market". A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed at smartodr.in.
5
Alternatively, the Client can write to SEBI at the following address:
Office of Investor Assistance and Education
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra Kurla Complex, Bandra (E), Mumbai – 400051
Telephone: +91-22-2644 9000 / 4045 9000
Fax: +91-22-2644 9016-20 / 4045 9016-20